Thank you for submitting your case for data recovery.

We have received your details and you should now have an email in your inbox confirming the case submission along with instructions for sending your device to us. If you don’t see the email already, check in your spam folder just in case it was diverted.

Package your device so that it can’t move around inside the box (bubble wrap is your friend!) and send it to us using whichever carrier you prefer. Tracking is optional but recommended.

  • Please include a note with your name and address
  • There is no need to send USB cables with external hard drives
  • You are welcome to send an external hard drive for the recovered data. Alternatively Desert Data Recovery can supply one at an additional cost:
    • 1TB starting at $69 plus tax
    • 2TB starting at $79 plus tax
    • 4TB starting at $109 plus tax
    • 5TB starting at $129 plus tax

We will inform you when the package arrives and get back to you to confirm the diagnosis and cost of recovery within approximately 24 hours of receipt. If you decide to proceed with data recovery, we will start work as soon as possible and keep you informed as we progress. If you decide not to proceed, your failed device will be sent back to you.

Thanks again and please contact us if you have any questions.